Return and Refund Policy

Every Craft Merchant door is made specifically for the customer based on the confirmed size, design, material, and finish. Because these products are made to order, they cannot be returned simply because the customer changes their mind.

Order Cancellation

You can cancel your order any time before making the payment.

Once the payment has been received, the order is confirmed and cannot be cancelled. Please check all measurements, designs, materials, colours, and finishes carefully before approving the order and making payment.

Returns for India Orders

For orders delivered within India, a return, replacement, or refund request may be considered if the product:

• Arrives damaged

• Has a manufacturing defect

• Is different from the specifications confirmed in the final order

You must contact us within 24 hours of delivery and provide clear photos and videos of the product and its packaging.

Please keep the original packaging until our team has reviewed the request. Requests made after 24 hours may not be accepted.

We will review the details before approving a return, replacement, or refund. Natural differences in wood grain, texture, or colour are not considered defects.

Refund Processing

Once a refund is approved, it will be processed within 7 business days using the original payment method.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

International Orders

All international orders are custom-made and considered final after payment.

International orders are not eligible for cancellation, return, replacement, or refund after payment, except where required by applicable law.

Please check and confirm all measurements, designs, materials, finishes, shipping details, and delivery information before making payment.

Contact Us

For return or refund questions, contact us at:

Craft Merchant
G-1, Kabir Palace, Near Chameli Masjid
Saiyedpura Market, Surat, Gujarat 395003, India

Email: info@craftmerchant.in
Phone/WhatsApp: +91 79000 33305
Website: https://craftmerchant.in